Our Returns Policy

We don’t like waste. If you have leftover unfinished flooring from us, we are happy for you to return what you do not use, subject to a 25% re-stocking fee. 

Returns of pre-finished and bespoke flooring items are reviewed on a case-by-case basis and are subject to a higher handling fee. Terms and conditions apply.

For our full Returns Policy, please contact our Customer Service Team.

Do You Need to Discuss a Return?

If for any reason you need to discuss a return, please get in touch with our Customer Services team. Call us on 0117 971 3131 or use our online form.