Company Policies

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Executive Summary

At Chauncey’s Timber Flooring Ltd we recognise our place as an integral part of an increasingly environmentally-conscious supply chain. We therefore have a strong commitment to the environment and present products that have the highest environmental credentials. This approach helps our customers respond to demands for more sustainable timber and makes it easier for them to choose a product that addresses conservation and sustainability challenges.

Carbon Negativity

By supplying timber flooring from sustainably managed forests, Chauncey’s are playing an integral part in a global effort towards a carbon negative environment. Trees absorb CO2 in the atmosphere and sequester (store) it. This is because In deciduous trees, the carbohydrates stored in the woody tissues and bark of branches, trunks, and roots are used in spring to provide the carbon for emerging leaves (Larcher 1995, p. 147; McLaughlin et al. 1980).Chauncey’s uses harvested oak trees from cultivated forestry with an average lifespan of 40 years. A tree can absorb 1 ton of carbon dioxide by the time it reaches 40 years old (North Carolina State University, n.d). Building with timber is the safest and cheapest form of carbon capture and storage available. It costs roughly £25-30 per tonne of CO2 captured and stored using mixed woodland forestry. In addition, by storing emissions in buildings a polluting liability can turn into an asset. Carbon emissions can be accounted for in property, on balance sheet, as an appreciating asset (Wood for Good, 2013).

Sustainable progress

We underwent a thorough environmental audit in 2014 to enable us to work towards a green strategy for the future of the business.


Nearly all of our power usage is generated by our array of solar panels on our warehouse roofs. Any energy which we use that we do not generate ourselves comes from Ecotricity, one of our partner organisations. This way we are actively driving down CO2 emissions.


The company acknowledges the generation of non-hazardous and hazardous waste. Measures to ensure that all recyclable waste has a dedicated facility are underway. Responsible disposal of hazardous waste generated as part of our production processes is carried out through specialist partner companies complying with environmental legislation and local rules.


Direct deliveries from Chauncey’s are calculated by location. Outsourced deliveries are by weight and location. We work very closely with all delivery partners to maintain competitive delivery costs at all times. However, this partnership is built on more than just price. We have to consider reliability, care, practicality and environmental impact. To assist with all the above we encourage our customers to accept deliveries in certain areas on certain days where possible. With this very simple and cost effective policy we have helped to reduce our carbon footprint considerably. All our external couriers have environmental policies in place.

Responsible Sourcing

All stocks of new European and North American Hardwoods are purchased as far as genuinely ascertainable from sustainable sources. This is to say that timber is only purchased from managed forests where, as trees are harvested, new trees are replanted. We do not trade in new/virgin rainforest timber products. We try to minimise “floor miles”, so concentrate on timbers from Europe with some from North America/Canada, and nearly all of our production is carried out in Europe or the UK. Where possible, we try to buy certified lumber for producing our flooring. Our showroom and offices were primarily built using reclaimed timber for the timber frame construction, roof and floor joists and wall panelling.

Behavioural Trends:

A staff survey was carried out in order to assess general attitudes to the environment at work. This was an online survey circulated amongst a sample of the office based staff.

The following conclusions were made:

  • Most Chauncey’s employees live within 15 miles of the office (80% of responses).
  • The most popular method of reaching the office is via car (60% of responses).
  • No employees participate in car share schemes (100% of applicable responses).
  • Most employees feel that their method of travelling to the office is not good for the environment (60% of responses).
  • The reasons that employees drive cars to work are mostly because it is convenient but also cost effective (40% of responses) and more reliable than public transport (40% of responses).
  • 40% of employees would be interested in obtaining a tax free bicycle through their employer.
  • All employees feel that Chauncey’s is more environmentally friendly than other businesses in the same industry.
  • All employees make an effort to recycle in the workplace with the exception of food waste


Most areas across all three sites are well illuminated by natural light and upon inspection (2-3pm in late August) 60% of lighting was not in use. Lighting is not left on when the building is empty.

Chaunceys have the following environmental accreditations:

Since starting trading in 1988, Chaunceys have endeavoured to cause as little damage as possible to our planet as a result of carrying on trade. Our primary product – timber flooring, by its nature is based around the production of cultivated forestry – we only buy from commercial forests. The majority of a tree’s carbon absorption takes place during the first few decades. Using forest timber for flooring products not only facilitates maximized carbon capture through the tree’s early growth but it also avoids the CO2 release which happens when senile trees die and rot away on the forest floor.

We are concerned to minimize our environmental impact, and where possible we strive to mitigate our carbon usage through a range of purchasing policies as follows:

The Geography of our Purchasing

Chaunceys do not trade in tropical rainforest products (except in exceptional one-off orders in which case we would only do so if the boards are certificated with a chain of custody). Our products are produced from trees which are grown within the UK and the European Union. Our boards are all similarly processed within the same area. We have our own finishing systems in house so we can usually produce a similar colour to rainforest boards using our locally grown oak boards. This geographical policy ensures also that we minimize the ‘floor miles’ of our products. We attempt to buy as locally as possible.

Supply Chain Partners

The large majority of our boards are certified. We are registered with both FSC and PEFC chain of custody systems. Where boards are not certified we will only purchase from approved local suppliers who have ethical and environmental policies which are in-line with ours.

Reclaimed and New Timber

Chaunceys have processed and sold reclaimed timber flooring since 1995 and are committed to supplying a significant proportion of our stock as reclaimed boards provided that we are able to source boards of an adequate quality (see our website for reclaimed board grading for more information). All reclaimed boards are similarly only purchased and processed in the UK or EU.

Board longevity

We only manufacture and supply boards which offer a long working life. We avoid products with very thin surface wear layers so that in most cases boards can be renovated through re-sanding or reused in other locations.

Floor Finishes

Chaunceys work with several partners to offer a wide range of water and oil based floor finishes. The large majority of these products are produced from renewable vegetable based ingredients. The few products which contain petro-chemical components are being phased out as soon as we can find suitable replacements.

Office Supplies Purchasing

We purchase our office products from a short list of partners who have a robust environmental policy in-line with our own. Where possible we only purchase FSC or recycled office and packaging products. Our paper and card are always FSC certified products.

Power Usage

Our main power usage at our works is electricity for office use and electric humidity control for our warehouses (for optimized timber storage conditions). We mitigate this electricity usage through the electricity generated by our 10kW warehouse solar panel arrays on each of two of our warehouses at our works.

All of our electricity which we do not produce ourselves is sourced from renewable resources including from wind, sun and sea.

Trade deliveries

Our deliveries are carried out by a combination of third party haulage partners and our own vehicles. Where possible we use grouped haulage as the most carbon efficient UK solution for us. In some cases where we need to deliver on our own vehicles, we offset the carbon usage through a UK tree planting offset programme run through one of our partners.

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Wood Floors and Cladding

Goods will only be accepted on return at our discretion and we reserve the right to charge a 20% handling fee.

Maintenance products

If you have any queries regarding returns just click here to contact us.
If your goods are damaged upon delivery, please mark ‘damaged’ on the driver’s delivery receipt, keep the box and packing and get in touch as soon as possible.

If you have questions about returns or deliveries, please call us on 0117 971 31 31 and we will be glad to assist you.

Please note, if you wish to return goods, there will be a 20% restocking charge unless the goods are faulty.

Your privacy is important to us.

It is Chaunceys Timber Flooring Ltd’s policy to respect your privacy regarding any information we may collect while operating our website. Accordingly, we have developed this privacy policy in order for you to understand how we collect, use, communicate, disclose and otherwise make use of personal information. We have outlined our privacy policy below.

  • We will collect personal information by lawful and fair means and, where appropriate, with the knowledge or consent of the individual concerned.
  • Before or at the time of collecting personal information, we will identify the purposes for which information is being collected.
  • We will collect and use personal information solely for fulfilling those purposes specified by us and for other ancillary purposes, unless we obtain the consent of the individual concerned or as required by law.
  • Personal data should be relevant to the purposes for which it is to be used, and, to the extent necessary for those purposes, should be accurate, complete, and up-to-date.
  • We will protect personal information by using reasonable security safeguards against loss or theft, as well as unauthorized access, disclosure, copying, use or modification.
  • We will make readily available to customers information about our policies and practices relating to the management of personal information.
  • We will only retain personal information for as long as necessary for the fulfilment of those purposes.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Chaunceys Timber Flooring Ltd may change this privacy policy from time to time at Chaunceys Timber Flooring Ltd’s sole discretion.