Privacy Policy

Updated Date: 23/10/2025

Chaunceys Timber Flooring (“we”, “us”, “our”) is committed to protecting your privacy and ensuring your personal data is handled securely and transparently. This policy explains how we collect, use, and protect your personal information when you interact with our website or services.

Summary

We collect only the data necessary to process your orders. You can easily opt out of marketing and analytics cookies with a single click. We never sell your personal data, and you’re welcome to contact us at any time to request its deletion once your order has been completed.

1. Who We Are

Chaunceys Timber Flooring
Website: https://chauncey.co.uk
Contact: privacy@chauncey.co.uk
Registered in England and Wales.

2. What Data We Collect

We may collect and process the following personal data:

Identity Data: Name, username, title.
Contact Data: Email address, phone number, billing/shipping address.
Financial Data: Payment details (processed securely via third-party providers).
Technical Data: IP address, browser type, operating system, device information.
Usage Data: Pages visited, time spent, interactions.
Marketing Preferences: Opt-in/opt-out status for communications.

3. How We Collect Your Data

We collect data through:

Direct interactions (e.g. requesting a sample or quote, placing an order, contacting us).
Automated technologies (e.g. cookies, analytics).
Third-party sources (e.g. payment processors, delivery services).

4. Legal Basis for Processing

We process your data under the following lawful bases:

Contractual necessity – to fulfil orders and provide services.
Legal obligation – for tax and accounting compliance.
Legitimate interests – to improve our services and website.
Consent – for marketing communications and optional cookies.

5. How We Use Your Data

We use your data to:

Process orders and payments.
Communicate with you about your account or purchases.
Improve website functionality and user experience
Send marketing communications (if you’ve opted in).
Comply with legal obligations.

6. Sharing Your Data

We may share your data with:

-Service providers (e.g. payment gateways, delivery partners).
-IT and system administration providers.
-Legal and regulatory authorities when required.
-Our trusted partner, House Nine Design, for collaborative projects and services where relevant. Specifically, if you choose one of our collaborative finishes from House Nine, and with your explicit consent, House Nine may contact you either by email or phone to offer design advice and guidance relating to your project.
We ensure all third parties, including House Nine Design, respect your data and comply with applicable data protection laws. Data shared is limited to what is necessary for the purpose of the collaboration and is handled securely.

7. International Transfers

Some of our service providers may be located outside the UK. Where this occurs, we ensure appropriate safeguards are in place, such as standard contractual clauses.

8. Data Retention

We retain personal data only as long as necessary for the purposes outlined in this policy, including legal and accounting requirements.

9. Your Rights

You have the right to:
Access your personal data.
Request correction or deletion.
Object to or restrict processing.
Withdraw consent at any time.
Request data portability.
To exercise these rights, contact us at privacy@chauncey.co.uk.

10. Cookies

Our website uses cookies to enhance your experience. You can manage your preferences via the cookie settings icon on our site. For more details, see our [Cookie Policy].

11. Security

We implement appropriate technical and organisational measures to protect your data from loss, misuse, or unauthorised access.

12. Changes to This Policy

We may update this policy from time to time. Any changes will be posted on this page with an updated effective date.

13. Contact Us

Chaunceys Timber Flooring Ltd has not appointed a Data Protection Officer. For all data protection enquiries, please contact privacy@chauncey.co.uk

Phone: +44 ( 0)117 971 3131
Address: Chaunceys Timber Flooring Ltd, Unit 1 St Philips Trade Park, Albert Road, Bristol BS2 0YB