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Our showroom will be closed over the Jubilee bank holiday (2nd & 3rd June) and will reopen on Monday 6th June.
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Privacy policy

Chaunceys Timber Flooring Ltd (“Chaunceys Timber Flooring“) operates chauncey.co.uk and may operate other websites. It is Chaunceys’ policy to respect your privacy regarding any information we may collect while operating our websites.

You can manage your cookies and preferences at any time by clicking ‘Learn more’ below:Learn more

Website Visitors

Like most website operators, Chaunceys Timber Flooring collects non-personally-identifying information of the sort that web browsers and servers typically make available, such as the browser type, language preference, referring site, and the date and time of each visitor request. Chaunceys’ operates a strict Privacy Policy to respect the data privacy of our website visitors and customers. Our purpose in collecting non-personally identifying information is to better understand how Chaunceys’ visitors use its website. From time to time, Chaunceys Timber Flooring may release non-personally-identifying information in the aggregate, e.g., by publishing a report on trends in the usage of its website.

Chaunceys Timber Flooring also collects potentially personally-identifying information like Internet Protocol (IP) addresses for logged in users and for users leaving comments on chauncey.co.uk blogs/sites. Chaunceys Timber Flooring only discloses logged in user and commenter IP addresses under the same circumstances that it uses and discloses personally-identifying information as described below, except that commenter IP addresses and email addresses are visible and disclosed to the administrators of the blog/site where the comment was left.

Gathering of Personally-Identifying Information

Certain visitors to Chaunceys’ websites choose to interact with Chaunceys Timber Flooring in ways that require Chaunceys Timber Flooring to gather personally-identifying information. The amount and type of information that Chaunceys Timber Flooring gathers depends on the nature of the interaction. For example, we ask visitors who sign up at chauncey.co.uk to provide a username and email address. Those who engage in transactions with Chaunceys Timber Flooring are asked to provide additional information, including as necessary the personal and financial information required to process those transactions. In each case, Chaunceys Timber Flooring collects such information only insofar as is necessary or appropriate to fulfill the purpose of the visitor’s interaction with Chaunceys Timber Flooring. In line with our policy to respect the privacy of all visitors, Chaunceys Timber Flooring does not disclose personally-identifying information other than as described below. And visitors can always refuse to supply personally-identifying information, with the caveat that it may prevent them from engaging in certain website-related activities.

Aggregated Statistics

Chaunceys Timber Flooring may collect statistics about the behaviour of visitors to its websites. Chaunceys Timber Flooring may display this information publicly or provide it to others. However, Chaunceys Timber Flooring does not disclose personally-identifying information other than as described below.

Protection of Certain Personally-Identifying Information

Chaunceys Timber Flooring discloses potentially personally-identifying and personally-identifying information only to those of its employees, contractors and affiliated organizations that (i) need to know that information in order to process it on Chaunceys’ behalf or to provide services available at Chaunceys’ websites, and (ii) that have agreed not to disclose it to others. Some of those employees, contractors and affiliated organizations may be located outside of your home country; by using Chaunceys’ websites, you consent to the transfer of such information to them. Chaunceys Timber Flooring will not rent or sell potentially personally-identifying and personally-identifying information to anyone. Other than to its employees, contractors and affiliated organizations, as described above, Chaunceys Timber Flooring discloses potentially personally-identifying and personally-identifying information only in response to a subpoena, court order or other governmental request, or when Chaunceys Timber Flooring believes in good faith that disclosure is reasonably necessary to protect the property or rights of Chaunceys Timber Flooring, third parties or the public at large. If you are a registered user of an Chaunceys Timber Flooring website and have supplied your email address, Chaunceys Timber Flooring may occasionally send you an email to tell you about new features, solicit your feedback, or just keep you up to date with what’s going on with Chaunceys Timber Flooring and our products. If you send us a request (for example via email or via one of our feedback mechanisms), we reserve the right to publish it in order to help us clarify or respond to your request or to help us support other users. Chaunceys Timber Flooring takes all measures reasonably necessary to protect against the unauthorized access, use, alteration or destruction of potentially personally-identifying and personally-identifying information.

Cookies

Our website uses cookies to distinguish you from other users of our website. This helps us to provide you with a good experience when you browse our website and also allows us to improve our site.

A cookie is a small file of letters and numbers that we store on your browser or the hard drive of your computer if you agree. Cookies contain information that is transferred to your computer’s hard drive.

We use the following cookies:

Strictly necessary cookies. These are cookies that are required for the operation of our website. They include, for example, cookies that enable you to log into secure areas of our website, use a shopping cart or make use of e-billing services.

Analytical or performance cookies. These allow us to recognise and count the number of visitors and to see how visitors move around our website when they are using it. This helps us to improve the way our website works, for example, by ensuring that users are finding what they are looking for easily.

Functionality cookies. These are used to recognise you when you return to our website. This enables us to personalise our content for you, greet you by name and remember your preferences (for example, your choice of language or region).

Targeting cookies. These cookies record your visit to our website, the pages you have visited and the links you have followed. We will use this information to make our website and the advertising displayed on it more relevant to your interests. We may also share this information with third parties for this purpose.

You can find more information about the individual cookies we use and the purposes for which we use them in the table below:

CookieTypeDurationDescription
__stripe_mid1 yearStripe sets this cookie cookie to process payments.
__stripe_sid30 minutesStripe sets this cookie cookie to process payments.
__utma2 yearsThis cookie is set by Google Analytics and is used to distinguish users and sessions. The cookie is created when the JavaScript library executes and there are no existing __utma cookies. The cookie is updated every time data is sent to Google Analytics.
__utmb30 minutesGoogle Analytics sets this cookie, to determine new sessions/visits. __utmb cookie is created when the JavaScript library executes and there are no existing __utma cookies. It is updated every time data is sent to Google Analytics.
__utmcsessionThe cookie is set by Google Analytics and is deleted when the user closes the browser. It is used to enable interoperability with urchin.js, which is an older version of Google Analytics and is used in conjunction with the __utmb cookie to determine new sessions/visits.
__utmt10 minutesGoogle Analytics sets this cookie to inhibit request rate.
__utmv2 yearsThe __utmv cookie is set on the user's device, to enable Google Analytics to classify the visitor.
__utmz6 monthsGoogle Analytics sets this cookie to store the traffic source or campaign by which the visitor reached the site.
_ga2 yearsThe _ga cookie, installed by Google Analytics, calculates visitor, session and campaign data and also keeps track of site usage for the site's analytics report. The cookie stores information anonymously and assigns a randomly generated number to recognize unique visitors.
_gat_UA-4255776-11 minuteA variation of the _gat cookie set by Google Analytics and Google Tag Manager to allow website owners to track visitor behaviour and measure site performance. The pattern element in the name contains the unique identity number of the account or website it relates to.
_gid1 dayInstalled by Google Analytics, _gid cookie stores information on how visitors use a website, while also creating an analytics report of the website's performance. Some of the data that are collected include the number of visitors, their source, and the pages they visit anonymously.
_hjAbsoluteSessionInProgress30 minutesHotjar sets this cookie to detect the first pageview session of a user. This is a True/False flag set by the cookie.
_hjFirstSeen30 minutesHotjar sets this cookie to identify a new user’s first session. It stores a true/false value, indicating whether it was the first time Hotjar saw this user.
_hjIncludedInPageviewSample2 minutesHotjar sets this cookie to know whether a user is included in the data sampling defined by the site's pageview limit.
_hjSession_203067630 minutesNo description
_hjSessionUser_20306761 yearNo description
cookielawinfo-checkbox-analytics011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Analytics".
cookielawinfo-checkbox-functional011 monthsThe cookie is set by GDPR cookie consent to record the user consent for the cookies in the category "Functional".
cookielawinfo-checkbox-necessary011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookies is used to store the user consent for the cookies in the category "Necessary".
cookielawinfo-checkbox-others011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Other.
cookielawinfo-checkbox-performance011 monthsThis cookie is set by GDPR Cookie Consent plugin. The cookie is used to store the user consent for the cookies in the category "Performance".
m2 yearsNo description available.
viewed_cookie_policy011 monthsThe cookie is set by the GDPR Cookie Consent plugin and is used to store whether or not user has consented to the use of cookies. It does not store any personal data.
wp_woocommerce_session_2584da079ca3e3fbf9e343dc93983be52 daysNo description

You can block cookies by activating the setting on your browser that allows you to refuse the setting of all or some cookies. However, if you use your browser settings to block all cookies (including essential cookies) you may not be able to access all or parts of our website.

Except for essential cookies, all cookies will expire after 90 days.

For more information on how Google use your personal data when you give consent to cookies, see Google’s Privacy & Terms.

Business Transfers

If Chaunceys Timber Flooring, or substantially all of its assets, were acquired, or in the unlikely event that Chaunceys Timber Flooring goes out of business or enters bankruptcy, user information would be one of the assets that is transferred or acquired by a third party. You acknowledge that such transfers may occur, and that any acquirer of Chaunceys Timber Flooring may continue to use your personal information as set forth in this Privacy Policy.

Ads

Ads appearing on any of our websites may be delivered to users by advertising partners, who may set cookies. These cookies allow the ad server to recognize your computer each time they send you an online advertisement to compile information about you or others who use your computer. This information allows ad networks to, among other things, deliver targeted advertisements that they believe will be of most interest to you. This Privacy Policy covers the use of cookies by Chaunceys Timber Flooring and does not cover the use of cookies by any advertisers.

Privacy Policy Changes

Although most changes are likely to be minor, Chaunceys Timber Flooring may change its Privacy Policy from time to time, and in Chaunceys’ sole discretion. Chaunceys Timber Flooring encourages visitors to frequently check this page for any changes to its Privacy Policy. If you have a chauncey.co.uk account, you might also receive an alert informing you of these changes. Your continued use of this site after any change in this Privacy Policy will constitute your acceptance of such change.

We are committed to conducting our business in accordance with these principles in order to ensure that the confidentiality of personal information is protected and maintained. Chaunceys Timber Flooring Ltd may change this privacy policy from time to time at Chaunceys Timber Flooring Ltd’s sole discretion.