Returns

Returns Form

Before sending anything back to us, please take a moment to complete our online Returns Request Form. This helps us make sure everything is handled smoothly and that your item is eligible for return. Once you’ve submitted the form, our team will review your request and let you know the next steps. If your return is approved, we’ll email you the return instructions along with the correct return address. To avoid any delays, please wait for our confirmation before posting your item back to us — returns sent without approval may take longer to process or may need to be returned to you.

Comments

This field is for validation purposes and should be left unchanged.

Contact Details

Name (used on order)(Required)

First Last

Company Name (if applicable)

Phone(Required)

Email(Required)

Order & Product Information

Order Number(Required)

Order Date(Required)

Product Name(Required)

Quantity to Return (in packs)

Is the product unused, uncut, uninstalled, and in its original packaging?(Required)

Reason for Return

Please select a reason for your return?(Required)

Additional Details

For Faulty or Damaged Items Only

Upload Photos (required for damage/defect claims)

Drop files here or

Accepted file types: jpg, png, pdf, Max. file size: 256 MB.

Describe the damage or defect

Do you require collection? (Fees may apply)(Required)

Return Logistics

Preferred Outcome(Required)

Collection Address (if different from delivery address)

Street Address Address Line 2 City County / State / Region ZIP / Postal Code Country

Confirmation

Please confirm:(Required)

I have read and agree to Chaunceys Timber Flooring Terms of Sale

I understand that returns cannot be accepted without prior approval

I confirm that all information provided is accurate