Terms of Sale

Online Sales

Last updated: 3rd March 2026

These Terms of Sale (“Terms”) apply to all purchases made through the Chaunceys Timber Flooring website (“Site”). By placing an order with us, you agree to these Terms. Please read them carefully.

1. About Us

Chaunceys Timber Flooring Ltd
Website: https://www.chauncey
Phone: 0117 971 3131
Email: sales@chauncey.co.uk
Registered address: Chaunceys Timber Flooring Ltd, Unit 1 St Philips Trade Park, Albert Road,
Bristol, BS2 0YB

2. Eligibility to Purchase

By placing an order, you confirm that you:

  • Are authorised to use the chosen payment method
  • Are at least 18 years old
  • Can lawfully enter into binding contracts
  • Have provided accurate and complete information

3. Product Information

We take care to ensure that all product descriptions, imagery, and specifications are accurate. However, due to the natural nature of timber:

  • Variations in colour, tone, grain, and texture are expected
  • Samples are indicative only and may not represent the full variation of the final product
  • Natural movement or changes in the wood over time are normal characteristics

Products may be updated, improved, or discontinued at any time.

All products are subject to availability.

4. Pricing & Payment

All prices are listed in GBP (£) and include VAT where applicable.

For online purchases we only accept payment by debit/credit card.

Payment is taken at the time you place your order. Your order is only confirmed upon receipt of an order confirmation email.

Delivery charges will be shown during checkout.

If a pricing error occurs, we reserve the right to cancel the order and issue a refund.

5. Order Acceptance & Cancellation

Your order constitutes an offer to purchase. Chaunceys Timber Flooring reserves the right to cancel or refuse an order if:

  • Payment cannot be processed
  • Products are unavailable
  • There is suspected fraud or misuse
  • A pricing or product information error is identified

If we cancel your order, you will be notified and refunded promptly.

6. Shipping Policy


6.1 Dispatch Time

Orders are typically dispatched within 5-7 days of placing the order.
If your order is placed before 2pm on a Monday to Friday (excluding bank holidays), someone will be in touch the same day to confirm your delivery date. If you place the order on a weekend someone will be in touch on the next working day.

6.2 Where We Ship

We currently ship to:

UK mainland (standard service)

For EU deliveries or certain UK postcodes (e.g., remote or restricted areas), please contact our sales team for a custom delivery quote before purchasing.

6.3 Delivery Methods

Depending on the size and nature of your order, we may deliver via:

  • Standard courier
  • Palletised freight
  • Specialist transport for oversized or heavy timber orders

    You can also choose to Click & Collect your order at Checkout. We will endeavour to ensure it is ready for collection within 7 working days of placing the order online, however someone will be in touch to confirm,

6.4 Delivery Requirements

Most flooring deliveries require:

  • Kerbside delivery only (unless otherwise arranged)
  • Adequate access for large vehicles or pallet trucks
  • A person aged 18+ to be present to accept delivery

If access is restricted or delivery cannot be made due to customer unavailability, redelivery charges may apply.

6.5 Delivery Times

Estimated delivery times (after dispatch):

  • Standard Delivery: typically 7-10 working days
  • Specialist delivery: times will be confirmed by our team

Delivery times are estimates only and may vary due to courier delays, weather, or other factors beyond our control.

6.7 Delivery Issues

  • Delays caused by courier networks
  • Delivery failures due to incorrect addresses
  • Delays caused by access issues
  • Redelivery fees due to missed delivery

7. Returns & Refunds

7.1 Return Window

  • Unused
  • Uncut and uninstalled
  • Undamaged
  • In their original packaging

The customer is responsible for return shipping costs unless the item is faulty.

All orders must be returned to:

7.2 Returns Request Form (Required)

Once your form is submitted, our team will:

  • Review your request
  • Confirm whether the item is eligible for return
  • Provide return instructions and the correct return address
  • Issue any required return authorisation reference

7.3 Items That Cannot Be Returned

The following cannot be returned unless faulty:

  • Bespoke or made‑to‑order products
  • Products cut to size
  • Products installed or altered

7.4 Faulty or Damaged Goods

If goods arrive faulty or damaged, please contact us within 48 hours with:

  • Your order number
  • A description of the issue
  • Photographs of the damage

We will arrange a replacement or refund.

7.5 Refund Processing

Refunds are issued within 10 working days after goods are received and inspected.

8. Risk & Ownership

Ownership transfers to you once full payment is received.
Risk (including loss or damage) passes to you at the point of delivery.

9. Limitation of Liability

Chaunceys Timber Flooring is not liable for:

  • Loss of business, revenue, or profit
  • Installation carried out by third‑party contractors
  • Damage due to improper storage, installation, or site conditions
  • Issues arising from moisture, humidity, or environmental conditions outside recommended guidelines

Nothing in these Terms affects your statutory rights.

10. Governing Law

These Terms are governed by the laws of England and Wales, and disputes will be handled by the courts of England and Wales.

11. Updates to These Terms


We may update these Terms at any time. The version in force at the time of your order will apply.