Customer Service/Sales Representative

Chaunceys Timber Flooring is a family-run company, based in Bristol, UK. We have been supplying sustainable, high-end, solid & engineered timber floors paired with unparalleled service to both trade & retail customers for the last 32 years. Our staff are well looked after and nurtured in an environment that allows for constant, ongoing growth along with many benefits.

About The Role

We have an exciting vacancy for a Customer Service Professional to join our friendly, hard-working Sales Team in Bristol.

We are looking for a friendly, motivated and reliable individual who is computer literate and has excellent verbal and written communication skills. Previous Customer Service or Sales work will be an advantage, although we are happy to train the right candidate. You will need to be able to work under pressure and to deadlines, prioritising your workload.

You will also need to be able to work independently, have a positive attitude and show self-motivation. You will need to be competent in Word, Excel and other Microsoft Office tools and have good communication skills, both written and telephonic. A driving license held for over 2 years would be an advantage.

Location: Bristol
Contract: Full‑time, Permanent
Salary: From £25,396.00 per year, with bonus potential after 1 year
Hours: 40 hours per week, Monday–Friday

Key Responsibilities

  • Maintain and build on customer relationships once developed.
  • Handle all aspects of quotation, sales order processing to designated customers.
  • Ensure that all paperwork required for customers and projects is produced accurately and on time.
  • Maintain customer enquiries within our CRM system.
  • Advise customers on their intended purchases and endorse our fitting service where possible.
  • Liaise with our logistics manager to organise deliveries.
  • Identify new sales opportunities.

Skills and Experience Required

  • Customer Service & Sales: 1 year (preferred)
  • Sales: 1 year (preferred)

What We Offer

Our staff are well looked after and nurtured in an environment that allows for constant, ongoing growth. We also provide an excellent in-house training programme and on the job support which will give you the knowledge and confidence needed to deal with our customers effectively. On top of a pleasant working environment we offer:

  • 23 days Holiday Allowance
  • Company Bonus Scheme
  • Target Earnings Bonus
  • Quarterly Team Outings
  • Company Pension Programme
  • Death In Service (3 x annual salary)

The Perks

  • Regular company social events
  • Cycle to work scheme
  • Free parking

Ready to Apply?

If you’re an enthusiastic and hardworking individual looking to join a growing company where your work truly matters, we’d love to hear from you. Please send your CV and covering letter to robert@chauncey.co.uk.

Open to internal and external applicants.

NO RECRUITMENT AGENCIES REQUIRED